Good Grants incident

Login code not displaying for non English accounts

Resolved after 1 hour 13 minutes, affecting Good Grants application, legacy reports, on December 13, 2023.

resolved Dec 13, 2023, 09:36 PM UTC

The fix has now been deployed and login codes are now displaying in all languages.

Started
Dec 13, 2023, 08:23 PM UTC
Resolved
Dec 13, 2023, 09:36 PM UTC
Duration
1h 13m
Detected by Pingoru
Dec 13, 2023, 08:23 PM UTC

Affected components

Good Grants application, legacy reports

Update timeline

  1. investigating Dec 13, 2023, 08:23 PM UTC

    We are aware of an issue of login codes sent via email not displaying in accounts not using the en_GB language. We are investigating.

  2. investigating Dec 13, 2023, 08:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 13, 2023, 09:04 PM UTC

    We've identified the issue. A fix is being deployed.

  4. resolved Dec 13, 2023, 09:36 PM UTC

    The fix has now been deployed and login codes are now displaying in all languages.

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