Golf Genius Outage History

Golf Genius is up right now

Pingoru has recorded 31 incidents for Golf Genius: 1 in the last 12 months and 0 in the last 90 days.

Source: status.golfgenius.com

31incidents recorded
1last 12 months
0last 90 days
62 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Golf Genius in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 511 (0%)

Incidents, newest first

Critical January 9, 2026 Live Chat Outage 1h 2m Live Chat Support

Started Jan 09, 2026, 08:50 PM UTC· resolved Jan 09, 2026, 09:52 PM UTC

  1. identified Jan 09, 2026, 08:50 PM UTC

    Intercom, our live chat provider, is currently experiencing a service outage. If you need assistance, please send an email to [email protected] for support using the product. We will keep you updated as soon as we have more information.

  2. identified Jan 09, 2026, 09:05 PM UTC

    Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered. If you need assistance and are unable to submit a live chat request, please send an email to [email protected] for support using the product. We will promptly inform you as soon as we have more information.

  3. monitoring Jan 09, 2026, 09:30 PM UTC

    Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered.

  4. resolved Jan 09, 2026, 09:52 PM UTC

    Live Chat services are fully restored and operational. We apologize for any inconvenience this may have caused you in contacting our support team. Thank you for your patience.

Read the full incident report →

Minor October 20, 2025 Degraded Performance in Live Chat Support and Text Messaging 13h 51m Live Chat Support, Text Messaging

Started Oct 20, 2025, 01:09 PM UTC· resolved Oct 21, 2025, 03:00 AM UTC

  1. monitoring Oct 20, 2025, 01:09 PM UTC

    We are experiencing degraded service due to an ongoing issue with Amazon Web Services (AWS). The product remains functional, but certain services and features are affected. The impacted features include: - Help Button Live Chat (Intercom) - Some Text Message Delivery (primarily outside the US) While the interruption to these services is caused by an ongoing issue with AWS, we are actively working to minimize the impact.

  2. resolved Oct 21, 2025, 03:00 AM UTC

    Amazon Web Service has now corrected all issues. As a result, our Text Messaging and Chat Support partners are fully operational as well.

Read the full incident report →

Critical October 14, 2025 Email Delivery Service Error 6h 19m Email Delivery

Started Oct 14, 2025, 03:52 PM UTC· resolved Oct 14, 2025, 10:12 PM UTC

  1. investigating Oct 14, 2025, 03:52 PM UTC

    We are currently investigating issues related to e-mail deliverability.

  2. identified Oct 14, 2025, 03:58 PM UTC

    We identified the issue and are working with the email service provider to address it.

  3. identified Oct 14, 2025, 07:13 PM UTC

    The root cause of the issue has been identified as caused by our email service provider. Our engineering team is actively exploring alternative solutions, including transitioning to a different email provider.

  4. monitoring Oct 14, 2025, 09:21 PM UTC

    Our engineering team has completed the migration of email delivery to a new provider. All new emails sent from this point forward should be delivered successfully.

  5. resolved Oct 14, 2025, 10:12 PM UTC

    The incident has been resolved, newly sent emails are now being delivered.

Read the full incident report →

Minor September 26, 2025 Email Deliverability Degraded Performance 1h 10m Email Delivery

Started Sep 26, 2025, 08:21 PM UTC· resolved Sep 26, 2025, 09:32 PM UTC

  1. investigating Sep 26, 2025, 08:21 PM UTC

    We are investigating an issue with System Generated Emails not being sent.

  2. monitoring Sep 26, 2025, 09:16 PM UTC

    We identified the root cause and implemented a fix. Email delivery services are back to normal.

  3. resolved Sep 26, 2025, 09:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2025 Email Deliverability Outage 1h 47m Email Delivery

Started Aug 13, 2025, 01:37 PM UTC· resolved Aug 13, 2025, 03:25 PM UTC

  1. identified Aug 13, 2025, 01:37 PM UTC

    We are currently investigating issues related to e-mail deliverability.

  2. monitoring Aug 13, 2025, 03:09 PM UTC

    We managed to identify the issue, and we can confirm that the email services are fully operational again. All emails sent during the incident are currently being delivered.

  3. resolved Aug 13, 2025, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 25, 2025 Degraded Performance Generating Reports 7h 52m PDF and Print Services

Started May 25, 2025, 12:51 AM UTC· resolved May 25, 2025, 08:44 AM UTC

  1. investigating May 25, 2025, 12:51 AM UTC

    We are currently investigating degraded performance when generating reports.

  2. investigating May 25, 2025, 01:17 AM UTC

    We are currently experiencing a partial outage affecting report generation. All other areas of the software remain operational. We apologize for any inconvenience, and we will issue additional alerts to keep you informed.

  3. identified May 25, 2025, 01:51 AM UTC

    We have identified the issue causing a partial outage affecting report generation. We are working to resolve it. All other areas of the software remain operational. We apologize for any inconvenience, and we will issue additional alerts to keep you informed.

  4. monitoring May 25, 2025, 02:13 AM UTC

    Report generation is returning to normal. We will continue to monitor the situation.

  5. resolved May 25, 2025, 08:44 AM UTC

    We have resolved the unplanned partial outage affecting report generation. The system is stable and operating as normal.

Read the full incident report →

Minor May 17, 2025 Increased Processing Time in Background Jobs 1h 23m Golf Genius TM Platform

Started May 17, 2025, 04:04 PM UTC· resolved May 17, 2025, 05:28 PM UTC

  1. investigating May 17, 2025, 04:04 PM UTC

    We are currently investigating an increased processing time in background jobs

  2. identified May 17, 2025, 04:18 PM UTC

    The processing of background operations is quickly catching up, and normal response times are expected soon. We are continuing the investigation of the root cause.

  3. resolved May 17, 2025, 05:28 PM UTC

    The incident has been resolved. The system is fully operational, and all response times are back to normal.

Read the full incident report →