Golf Genius incident

DNS Resolution Issues

Resolved after 3 hours 10 minutes, affecting Golf Genius TM Platform, on March 2, 2021.

monitoring Mar 02, 2021, 07:51 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 02, 2021, 06:46 PM UTC
Resolved
Mar 02, 2021, 09:56 PM UTC
Duration
3h 10m
Detected by Pingoru
Mar 02, 2021, 06:46 PM UTC

Affected components

Golf Genius TM Platform

Update timeline

  1. investigating Mar 02, 2021, 06:46 PM UTC

    We have become aware of an issue that our DNS Provider is currently having. Specifically, a percentage of DNS queries are erroring out due to a DDOS attack. This causes some customers to not be able to access Golf Genius and USGA TM. The DNS provider is in the process of rolling out mitigation procedures.

  2. identified Mar 02, 2021, 07:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 02, 2021, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 02, 2021, 09:56 PM UTC

    This incident has been resolved.

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