Golf Genius incident
KnowledgeBase and Intercom SSL Certificates Issue
Resolved after 2 hours 11 minutes, affecting Live Chat Support, on November 5, 2021.
The "Help" button (including the knowledge base and live chat support) is now working as normal. We apologize for any inconvenience that this may have caused.
Affected components
Update timeline
- identified Nov 05, 2021, 11:02 AM UTC
Users can not access Intercom or the KnowledgeBase using a secured (https) connection. Both KnowledgeBase and Intercom can be accessed using a non-secured connection. We have alerted SupportHero of the outdated SSL Certificates, that are causing the issue.
- identified Nov 05, 2021, 12:35 PM UTC
We are continuing to investigate. In the meantime, users can bypass this issue by going directly to docs.golfgenius.com. From there, users will be able to search the knowledge base and initiate support requests. If a security alert appears, users can proceed to the unsecured page.
- resolved Nov 05, 2021, 01:13 PM UTC
The "Help" button (including the knowledge base and live chat support) is now working as normal. We apologize for any inconvenience that this may have caused.
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