GoBright incident

Zendesk support ticketing system & help center not reachable

Minor Resolved View vendor source →

GoBright experienced a minor incident on June 21, 2022, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 07:04 AM UTC
Resolved
Jun 21, 2022, 08:18 AM UTC
Duration
1h 13m
Detected by Pingoru
Jun 21, 2022, 07:04 AM UTC

Update timeline

  1. investigating Jun 21, 2022, 07:04 AM UTC

    Our ticketing and help center system (Zendesk) is currently experiencing problems, therefore the help center is not reachable and tickets might be delayed..

  2. monitoring Jun 21, 2022, 07:30 AM UTC

    Our ticketing system Zendesk was having problems because of a problem with Cloudflare. Cloudflare has implemented a fix, and we are monitoring the results: https://www.cloudflarestatus.com/ For completeness, only our ticketing system and help center was affected. All of the GoBright platform (portal, app, etc.) was unaffected..

  3. resolved Jun 21, 2022, 08:18 AM UTC

    The issue at Zendesk / Cloudflare has been resolved. For reference the information from Cloudflare can be found [here](https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj)..