Go Guardian incident

GoGuardian Teacher Chat Degraded Performance

Notice Resolved View vendor source →

Go Guardian experienced a notice incident on May 16, 2023 affecting Teacher: Dashboard, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2023, 03:52 PM UTC
Resolved
May 17, 2023, 08:30 PM UTC
Duration
1d 4h
Detected by Pingoru
May 16, 2023, 03:52 PM UTC

Affected components

Teacher: Dashboard

Update timeline

  1. monitoring May 16, 2023, 03:52 PM UTC

    We've identified some degraded performance within our GoGuardian Teacher Chat functionality from 11:00 to 11:20AM EDT (8:00 AM to 8:20 AM PDT). We will continue to monitor the situation, and apologize for any trouble caused by this issue.

  2. resolved May 17, 2023, 08:30 PM UTC

    After monitoring the situation closely for 24 hours we have not seen any continued degraded performance. We will continue to investigate and implement fixes as needed, but in the meantime the issue is resolved. We apologize for any trouble caused by this issue.