Go Guardian incident

GoGuardian Admin Policy Categorization Degraded Performance

Minor Resolved View vendor source →

Go Guardian experienced a minor incident on September 6, 2023 affecting Policies, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2023, 10:11 PM UTC
Resolved
Sep 06, 2023, 10:43 PM UTC
Duration
31m
Detected by Pingoru
Sep 06, 2023, 10:11 PM UTC

Affected components

Policies

Update timeline

  1. investigating Sep 06, 2023, 10:11 PM UTC

    As of approximately 2:45 PM PDT, we have seen increased reports of difficulty toggling policy categorizations within GoGuardian Admin. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience. Filtering currently in place is not affected.

  2. resolved Sep 06, 2023, 10:43 PM UTC

    We have resolved an issue which occurred between 2:45pm PDT and 3:35pm PDT, which resulted in increased reports of trouble toggling filtering categories on/off within GoGuardian Admin. Toggling filtering categories within GoGuardian Admin should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.