Go Guardian incident

GoGuardian Admin Custom Groups Degraded UI Performance

Major Resolved View vendor source →

Go Guardian experienced a major incident on May 3, 2024 affecting Dashboard, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 03:47 PM UTC
Resolved
May 03, 2024, 06:15 PM UTC
Duration
2h 27m
Detected by Pingoru
May 03, 2024, 03:47 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating May 03, 2024, 03:47 PM UTC

    Users may experience trouble accessing specific custom group links within GoGuardian Admin, starting at approximately 3pm PDT 5/2/24. The groups themselves should still filter students as intended in the meantime. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

  2. monitoring May 03, 2024, 05:15 PM UTC

    We have implemented a fix for the Custom Groups interface within GoGuardian Admin and it now seems to be functioning as expected. Our team will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

  3. resolved May 03, 2024, 06:15 PM UTC

    We have resolved an issue which occurred between 3pm PDT 5/2/24 and 10:15 PDT 5/3/24, which resulted in increased reports of trouble accessing specific custom group links within GoGuardian Admin. This feature should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.