Go Guardian experienced a minor incident on November 25, 2024 affecting Teacher: Dashboard and Teacher: Classroom Connections, lasting 8d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2024, 03:08 PM UTC
We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 7:00AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
- monitoring Nov 25, 2024, 04:23 PM UTC
We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
- monitoring Nov 25, 2024, 04:31 PM UTC
We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and most functionality is now restored, however scheduled sessions will not start automatically until the solution fully propagates. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
- monitoring Nov 25, 2024, 05:20 PM UTC
We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality should now be completely restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.
- resolved Dec 03, 2024, 07:22 PM UTC
After monitoring for a few days, we are confident we have resolved an issue with GoGuardian Teacher causing sessions to not run as expected. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.