Go Guardian incident

GoGuardian Admin Policy Website URLs UI Performance

Minor Resolved View vendor source →

Go Guardian experienced a minor incident on May 20, 2024 affecting Admin: Dashboard, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2024, 03:23 PM UTC
Resolved
May 20, 2024, 05:05 PM UTC
Duration
1h 41m
Detected by Pingoru
May 20, 2024, 03:23 PM UTC

Affected components

Admin: Dashboard

Update timeline

  1. investigating May 20, 2024, 03:23 PM UTC

    Some users may experience trouble adding URL blocking rules to policies within GoGuardian Admin, confirmed at approximately 8AM Pacific time. Rules already in place are still functioning as intended. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

  2. monitoring May 20, 2024, 04:31 PM UTC

    We have implemented a fix to resolve issues related to creating URL blocking rules within GoGuardian Admin, this has been verified restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

  3. resolved May 20, 2024, 05:05 PM UTC

    We have resolved the issue involving creating new URL blocking rules within GoGuardian Admin, which users may have experienced between 8AM Pacific and 9:30 Pacific. Service has been fully restored. We apologize for any trouble caused by this issue.