Go Guardian experienced a critical incident on August 16, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 16, 2024, 09:47 PM UTC
We have resolved an issue with GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 12pm ET and 2pm ET. The issue was related to an outage involving a third party service provider combined with a GoGuardian service also experiencing issues during this timeframe. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience and we apologize for any inconvenience caused by this downtime.