Go Guardian incident

GoGuardian Admin Policies Degraded Performance

Minor Resolved View vendor source →

Go Guardian experienced a minor incident on September 11, 2024 affecting Policies, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 01:22 PM UTC
Resolved
Sep 11, 2024, 04:18 PM UTC
Duration
2h 55m
Detected by Pingoru
Sep 11, 2024, 01:22 PM UTC

Affected components

Policies

Update timeline

  1. investigating Sep 11, 2024, 01:22 PM UTC

    Some users may experience trouble adding or removing items from policies within GoGuardian Admin, starting at approximately 6:00AM Pacific Time. Existing policy items are still being honored. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

  2. monitoring Sep 11, 2024, 02:27 PM UTC

    We have implemented a fix to resolve issues related to adjusting policy items within GoGuardian and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

  3. resolved Sep 11, 2024, 04:18 PM UTC

    We have resolved the issue causing GoGuardian Admin policy updates to not take effect, which users may have experienced between 6:00AM and 7:30AM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.