Go Guardian incident

GoGuardian Teacher Scheduled Sessions Degraded Performance

Minor Resolved View vendor source →

Go Guardian experienced a minor incident on October 1, 2024 affecting Teacher: Dashboard, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2024, 01:22 PM UTC
Resolved
Oct 01, 2024, 03:26 PM UTC
Duration
2h 3m
Detected by Pingoru
Oct 01, 2024, 01:22 PM UTC

Affected components

Teacher: Dashboard

Update timeline

  1. investigating Oct 01, 2024, 01:22 PM UTC

    Some users may experience trouble with scheduled sessions within GoGuardian Teacher, starting at approximately 6AM Pacific Time. Manually started sessions remain unaffected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

  2. monitoring Oct 01, 2024, 02:21 PM UTC

    We have implemented a fix to resolve issues related to scheduled sessions within GoGuardian Teacher and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

  3. resolved Oct 01, 2024, 03:26 PM UTC

    We have resolved the issue causing degraded GoGuardian Teacher scheduling, which some users may have experienced between 6AM and 7:21AM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.