Go Guardian incident
GoGuardian Admin Policy Categories Degraded Performance
Go Guardian experienced a minor incident on October 9, 2024 affecting Admin: Dashboard and Policies, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2024, 04:06 PM UTC
Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 8:50 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience
- monitoring Oct 09, 2024, 04:16 PM UTC
A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between at approximately 8:50 AM and 9:13 AM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.
- resolved Oct 09, 2024, 06:39 PM UTC
We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 8:50 AM and 9:13 AM Pacific time. We apologize for any trouble caused by this issue.