Go Guardian incident

GoGuardian Admin Policy Categories Degraded Performance

Minor Resolved View vendor source →

Go Guardian experienced a minor incident on October 28, 2024 affecting Policies, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 06:54 PM UTC
Resolved
Oct 28, 2024, 11:36 PM UTC
Duration
4h 41m
Detected by Pingoru
Oct 28, 2024, 06:54 PM UTC

Affected components

Policies

Update timeline

  1. investigating Oct 28, 2024, 06:54 PM UTC

    Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 11:45 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

  2. monitoring Oct 28, 2024, 07:00 PM UTC

    A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 11:45 AM and 12:00 PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.

  3. resolved Oct 28, 2024, 11:36 PM UTC

    After monitoring GoGuardian Admin functionality between 12PM and 4:30PM Pacific time, we can confirm the issue has been fully resolved. The issue occurred between approximately 11:45 AM and 12:00 PM Pacific time. We apologize for any trouble caused by this issue.