Go Guardian incident
GoGuardian Admin Policy Categories Degraded Performance
Go Guardian experienced a minor incident on November 4, 2024 affecting Policies, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2024, 08:54 PM UTC
Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience
- investigating Nov 04, 2024, 08:54 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 04, 2024, 09:09 PM UTC
A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 12:30PM and 1:00PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.
- resolved Nov 04, 2024, 10:15 PM UTC
We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 12:30 PM and 1:00 PM Pacific time. We apologize for any trouble caused by this issue.