Resolved after 1 hour 9 minutes, affecting GlobalMeet Webcast, on August 19, 2025.
The SIP providers have returned to a 'Green' status in our monitoring system.
Affected components
Update timeline
- investigating Aug 19, 2025, 08:05 AM UTC
Incident Symptom(s)*: Users are currently unable to create a telephone event. Additionally, the number of presenters displays as 0 despite both primary and backup bridges being connected. Impact: Users are experiencing issues with creating and maintaining stable telephone events. API calls to both SIP providers are timing out. Additional comment: Users are currently unable to create a telephone event. Additionally, during the live event, the number of presenters displays as 0 even though both the primary and backup bridges are connected. The count intermittently changes to 1, then fluctuates between 1 and 0.
- identified Aug 19, 2025, 08:52 AM UTC
Engineering identified the problem and contacted Support for both SIP providers, awaiting response.
- monitoring Aug 19, 2025, 08:53 AM UTC
The SIP providers have returned to a 'Green' status in our monitoring system.
- resolved Aug 19, 2025, 09:14 AM UTC
This incident has been resolved.
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