Resolved after 11 hours 30 minutes, affecting Customer Portal (US East) and GAP Core (US East) and 1 more, on July 9, 2018.
Remediation steps have been taken and we will continue to monitor. A further update will be provided on Tuesday morning (UTC).
Affected components
Customer Portal (US East)GAP Core (US East)SMTP Endpoint (US East)TCP Endpoints (US East)UDP Endpoints (US East)Web API (US East)
Update timeline
- investigating Jul 09, 2018, 08:22 PM UTC
We are investigating possible connectivity issues affecting the US East data centre.
- identified Jul 09, 2018, 09:02 PM UTC
We have identified the issue and remediation steps are being undertaken.
- monitoring Jul 09, 2018, 09:36 PM UTC
Remediation steps have been taken and we will continue to monitor. A further update will be provided on Tuesday morning (UTC).
- resolved Jul 10, 2018, 07:53 AM UTC
This incident has been resolved.
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