Global Alerting Platform incident

MO message processing delays

Resolved after 14 hours 49 minutes, affecting GAP Core (Australia East), on June 17, 2021.

monitoring Jun 17, 2021, 07:27 PM UTC

We have identified that a subset of customers may have received erroneous event notifications and MO message throttle limit exceeded e-mails during this incident.

Started
Jun 17, 2021, 05:06 PM UTC
Resolved
Jun 18, 2021, 07:56 AM UTC
Duration
14h 49m
Detected by Pingoru
Jun 17, 2021, 05:06 PM UTC

Affected components

GAP Core (Australia East)

Update timeline

  1. identified Jun 17, 2021, 05:06 PM UTC

    We have identified a delay in processing MO messages from some devices. We are working to resolve the issue as quickly as possible.

  2. monitoring Jun 17, 2021, 06:40 PM UTC

    MO message processing times are returning to normal.

  3. monitoring Jun 17, 2021, 07:27 PM UTC

    We have identified that a subset of customers may have received erroneous event notifications and MO message throttle limit exceeded e-mails during this incident.

  4. resolved Jun 18, 2021, 07:56 AM UTC

    This incident has been resolved.

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