Global Alerting Platform incident
App Activation & SMS Reply Site issues
Resolved after 3 hours 33 minutes, on July 12, 2021.
This incident has been resolved. During this time, some SMS messages may not have been sent. E-mail, phone call and webhook notifications were not impacted.
Update timeline
- investigating Jul 12, 2021, 11:39 AM UTC
We are currently investigating an issue affecting app activations. We are also investigating an issue affecting replying to SMS via the SMS Reply site.
- identified Jul 12, 2021, 11:42 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 12, 2021, 12:51 PM UTC
A fix has been implemented for the issue with the SMS Reply Site. It may take up to 4 hours for the change to be picked up by some end users.
- monitoring Jul 12, 2021, 02:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 12, 2021, 03:13 PM UTC
This incident has been resolved. During this time, some SMS messages may not have been sent. E-mail, phone call and webhook notifications were not impacted.
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