Global Alerting Platform incident

Intermittent errors and performance issues

Resolved after 45 minutes, affecting Customer Portal (US East) and GAP Core (US East) and 1 more, on September 1, 2021.

investigating Sep 01, 2021, 01:58 PM UTC

Microsoft is continuing to investigate the root cause of the issue however error rates and response times are returning to normal levels.

Started: Sep 01, 2021, 01:15 PM UTC
Resolved: Sep 01, 2021, 02:01 PM UTC
Duration: 45m
Detected by Pingoru: Sep 01, 2021, 01:15 PM UTC

Affected components

Customer Portal (US East)GAP Core (US East)SMTP Endpoint (US East)TCP Endpoints (US East)UDP Endpoints (US East)Web API (US East)

Update timeline

investigating Sep 01, 2021, 01:15 PM UTC

We are aware of intermittent performance issues affecting the US East instance. Microsoft has advised that this is due to an issue affecting the underlying storage infrastructure. Microsoft is working on a resolution and further updates will be provided as and when available.
investigating Sep 01, 2021, 01:58 PM UTC

Microsoft is continuing to investigate the root cause of the issue however error rates and response times are returning to normal levels.
resolved Sep 01, 2021, 02:01 PM UTC

This incident has been resolved.

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