Global Alerting Platform incident

Australia East instance availability issue

Resolved after 21 hours 29 minutes, affecting Customer Portal (Australia East) and GAP Core (Australia East) and 1 more, on October 9, 2021.

monitoring Oct 09, 2021, 05:22 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Oct 09, 2021, 11:09 AM UTC
Resolved: Oct 10, 2021, 08:38 AM UTC
Duration: 21h 29m
Detected by Pingoru: Oct 09, 2021, 11:09 AM UTC

Affected components

Customer Portal (Australia East)GAP Core (Australia East)SMTP Endpoint (Australia East)TCP Endpoints (Australia East)UDP Endpoints (Australia East)Web API (Australia East)

Update timeline

identified Oct 09, 2021, 11:09 AM UTC

An underlying infrastructure issue is causing intermittent issues affecting the Australia East instance. Investigations are ongoing and further updates will be issued in due course.
identified Oct 09, 2021, 11:24 AM UTC

We have escalated the issue to Microsoft for further investigation and remediation.
identified Oct 09, 2021, 01:10 PM UTC

Microsoft is continuing to work on a fix for this issue.
identified Oct 09, 2021, 01:24 PM UTC

Microsoft is continuing to work on a fix for this issue.
monitoring Oct 09, 2021, 05:22 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 10, 2021, 08:38 AM UTC

This incident has been resolved.

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