Resolved after 1 day 6 hours, affecting E-Mail Notifications, on November 29, 2021.
This incident has been resolved. Any customers experiencing residual difficulties in receiving e-mails should contact the Support Desk.
Affected components
Update timeline
- identified Nov 29, 2021, 02:30 PM UTC
We have identified an issue affecting e-mail notifications. We recommend that customers use alternative notification mechanisms (such as SMS) until the issue is resolved. An update will be provided in due course.
- identified Nov 29, 2021, 03:04 PM UTC
We are actively working with our e-mail provider to restore service. Further updates will be provided in due course.
- monitoring Nov 29, 2021, 05:17 PM UTC
A fix has been implemented however some customers (particularly those with strict spam filters) may experience issues in receiving e-mails. Please contact the Support Desk if you experience issues receiving e-mails from GAP and consider using multiple delivery mechanisms for important notifications.
- resolved Nov 30, 2021, 09:17 PM UTC
This incident has been resolved. Any customers experiencing residual difficulties in receiving e-mails should contact the Support Desk.
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