Resolved after 9 days 16 hours, affecting Customer Portal (US East) and GAP Core (US East) and 1 more, on May 13, 2022.
Effective approx. 17/05/2022 22:00 UTC, intermittent connectivity issues affecting one of the front-end servers ceased. We are continuing to monitor to ensure there is no recurrence.
Affected components
Update timeline
- investigating May 13, 2022, 03:40 PM UTC
We are currently investigating intermittent connectivity issues affecting the GAP Portal and some messaging endpoints on the US East instance.
- investigating May 13, 2022, 04:35 PM UTC
We are engaging support resource from Microsoft to further investigate suspected network connectivity issues within the Azure data centre. Further updates will be provided in due course.
- investigating May 14, 2022, 08:58 AM UTC
We are continuing to work with Microsoft to investigate isolated and intermittent network connectivity issues within the Azure data centre. Further updates will be provided in due course.
- monitoring May 19, 2022, 03:39 PM UTC
Effective approx. 17/05/2022 22:00 UTC, intermittent connectivity issues affecting one of the front-end servers ceased. We are continuing to monitor to ensure there is no recurrence.
- resolved May 23, 2022, 07:46 AM UTC
This incident has been resolved.
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