Resolved after 2 hours 59 minutes, affecting Customer Portal (Australia East) and SMS and 1 more, on January 25, 2023.
Microsoft has identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. The latest telemetry shows signs of recovery across multiple regions and services, and they are continuing to monitor the situation.
Affected components
Update timeline
- investigating Jan 25, 2023, 07:31 AM UTC
We are currently investigating a possible outage impacting the Microsoft Cloud. This issue appears to be widespread, affecting a number of services globally.
- identified Jan 25, 2023, 09:15 AM UTC
Microsoft has advised that it is experiencing issues with network connectivity, manifesting as latency and / or timeouts when attempting to connect to resources in multiple regions, as well as other Microsoft services. Microsoft is working towards a resolution and further updates will be shared as they become available.
- identified Jan 25, 2023, 09:20 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 25, 2023, 09:21 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 25, 2023, 10:12 AM UTC
Microsoft has identified a recent WAN update as the likely underlying cause, and have taken steps to roll back this update. The latest telemetry shows signs of recovery across multiple regions and services, and they are continuing to monitor the situation.
- resolved Jan 26, 2023, 07:59 AM UTC
Microsoft has confirmed that this issue has been resolved.
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