Glia incident

Service disruption of Glia Platform affecting Cortex AI

Minor Resolved View vendor source →

Glia experienced a minor incident on October 20, 2025 affecting Glia Virtual Assistant (GVA), lasting 5h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:09 PM UTC
Resolved
Oct 20, 2025, 07:45 PM UTC
Duration
5h 35m
Detected by Pingoru
Oct 20, 2025, 02:09 PM UTC

Affected components

Glia Virtual Assistant (GVA)

Update timeline

  1. investigating Oct 20, 2025, 02:09 PM UTC

    We are currently investigating an issue affecting the performance of the Cortex AI features. Agents are able to connect with customers via chat, audio, video. We are working to resolve this issue. We will share updated info here as soon as possible.

  2. identified Oct 20, 2025, 02:46 PM UTC

    We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

  3. investigating Oct 20, 2025, 03:29 PM UTC

    We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

  4. investigating Oct 20, 2025, 05:00 PM UTC

    Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

  5. investigating Oct 20, 2025, 05:34 PM UTC

    We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

  6. investigating Oct 20, 2025, 06:10 PM UTC

    Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

  7. investigating Oct 20, 2025, 06:32 PM UTC

    We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

  8. monitoring Oct 20, 2025, 06:56 PM UTC

    We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

  9. resolved Oct 20, 2025, 07:45 PM UTC

    Our service provider has reported that service has been restored, telemetry and monitoring shows that Cortex AI services works as expected.