Gladly incident

Gladly Reporting Delays

Minor Resolved View vendor source →

Gladly experienced a minor incident on April 18, 2023 affecting Reporting, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2023, 10:40 PM UTC
Resolved
Apr 18, 2023, 11:20 PM UTC
Duration
40m
Detected by Pingoru
Apr 18, 2023, 10:40 PM UTC

Affected components

Reporting

Update timeline

  1. monitoring Apr 18, 2023, 10:40 PM UTC

    Due to an ongoing issue at our data warehouse provider, customers may notice delays or timeouts with generating Reports via the Gladly UI and API beginning Apr 18, 2023 - 15:20 PDT. Gladly is actively working on monitoring the delays with our partner. The Gladly EventBridge API, Liveboards and Events API are not affected by this issue. Please contact Gladly Support should you have any questions.

  2. resolved Apr 18, 2023, 11:20 PM UTC

    Our data warehouse partner has implemented a configuration fix to resolve this issue and reports are functioning as expected again. Please contact Gladly Support should you have any questions.