Gladly incident
Investigating Intermittent Latency in Search, Help Center, and Answers
Gladly experienced a minor incident on May 11, 2023 affecting Search, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2023, 08:56 PM UTC
Gladly is investigating intermittent latency in Search, Help Center, and Answers. Agents could see a notice that "Your last action could not be completed due to slow or unstable internet connection in Gladly." We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified May 11, 2023, 09:28 PM UTC
We have identified the issue and are actively working on a fix for the intermittent latency. We will continue to post updates to the Status Page, every 30 minutes until this issue is resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified May 11, 2023, 09:57 PM UTC
We are continuing to work on a resolution, and will post updates here every 30 minutes until this issue is resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- investigating May 11, 2023, 10:26 PM UTC
Our work continues with our fix. As we make progress, we will continue to post here every 45 minutes or when there is an update, whichever is sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved May 11, 2023, 11:09 PM UTC
We have implemented a fix for this issue, which intermittently affected Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.