Gladly experienced a minor incident on October 5, 2023 affecting Channel - Voice, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2023, 04:35 PM UTC
Gladly is investigating an issue with voicemail playback. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Oct 05, 2023, 04:51 PM UTC
Gladly has identified an issue with our Telephony partner that is affecting Voice recordings. We are working with them as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Oct 05, 2023, 05:20 PM UTC
Inbound calls are now working normally. We continue to work with our Telephony partner on a fix for Voice Recordings. We will continue updating the Status Page with more information. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Oct 05, 2023, 06:15 PM UTC
Our Telephony partner has deployed a fix, and we will continue to monitor the system. We'll send our final update once we conclude our monitoring and confirm the issue is resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Oct 05, 2023, 07:47 PM UTC
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.