Gladly experienced a critical incident on October 9, 2023 affecting Gladly Team Solution, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2023, 06:31 PM UTC
Beginning 11:13 AM PT today, Gladly is experiencing an issue resulting in Agents being unable to access the Production environment. We expect to have a fix for this issue soon and are working on deploying that as expediently as possible. We will continue to update this Status Page every 30 minutes or upon resolution - whichever comes soonest. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Oct 09, 2023, 06:50 PM UTC
A fix has been deployed for this issue, and users should be able to access Production as normal now. We will continue to monitor the platform. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Oct 09, 2023, 07:51 PM UTC
We have confirmed that this issue has now been fully resolved upon deployment of the fix at 11:40 AM PT. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.