Gladly experienced a minor incident on October 18, 2023 affecting Channel - Chat (Glad App), lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2023, 03:59 PM UTC
Gladly is investigating intermittent chat delay issues. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Oct 18, 2023, 04:35 PM UTC
We have observed recovery in chat messages delay. We will continue to monitor the system and provide updates if necessary. We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Oct 18, 2023, 04:51 PM UTC
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.