Gladly experienced a minor incident on November 27, 2023 affecting APIs, Webhooks and Integrations, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 27, 2023, 05:13 PM UTC
Gladly is investigating an issue with Lookup Adaptors. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Nov 27, 2023, 05:49 PM UTC
We are continuing to work on a resolution for the Lookup Adaptor issues. This issue is affecting third-party data integrations such as Shopify and BigCommerce. Custom Lookup Adaptors are not affected. All communications and other Gladly Hero services are fully operational. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- identified Nov 27, 2023, 06:20 PM UTC
Our team continues to work on a resolution for the Lookup Adaptor issues affecting third-party data integrations such as Shopify and BigCommerce. Custom Lookup Adaptors and Sidekick are not affected. Communications and other Gladly Hero services are fully operational. We are working as expediently as possible and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Nov 27, 2023, 06:33 PM UTC
A fix has been deployed for this third-party data integrations issue. We will continue to monitor the system and provide updates if necessary. We'll send our final update on this issue once we conclude our monitoring and confirm the issue is fully resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Nov 27, 2023, 06:50 PM UTC
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.