Gladly incident
Identified Transient Network Issues Impacting Gladly Services
Gladly experienced a minor incident on December 1, 2023 affecting Gladly Team Solution, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 01, 2023, 09:51 PM UTC
Gladly has identified a transient network issue impacting Gladly Services. We are working as expediently as possible to resolve this and will continue updating the Statuspage every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Dec 01, 2023, 10:19 PM UTC
A fix has been deployed for this issue. We will continue to monitor the system and provide updates if necessary. We'll send our final update on this issue once we conclude our monitoring and confirm the issue is resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Dec 01, 2023, 10:46 PM UTC
We are happy to report that this issue is now resolved and Gladly is fully operational again - an RCA will be posted for this incident in due course. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.