Gladly experienced a critical incident on October 2, 2024 affecting Gladly Team Solution, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2024, 02:13 PM UTC
Gladly is investigating an issue where Agents are unable to log in. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Oct 02, 2024, 02:25 PM UTC
A fix has been deployed for the login issue. We will continue to monitor the system and provide updates if necessary. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- monitoring Oct 02, 2024, 02:47 PM UTC
We are continuing to monitor the fix. Agents are able to re-login. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
- resolved Oct 02, 2024, 02:50 PM UTC
Gladly will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.