GiveCampus experienced a minor incident on April 15, 2026 affecting GC Online Giving, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
GC Online Giving
Update timeline
- investigating Apr 15, 2026, 02:55 PM UTC
We're seeing intermittent failures affecting payment processing at schools using Touchnet. We are not aware of any changes on the GiveCampus side to cause this. Engineering is investigating. We'll update here as we know more. Payment processing on Stripe, PayPal / Venmo, Cash App Pay, and Chariot are not impacted.
- investigating Apr 15, 2026, 03:55 PM UTC
We are no longer seeing errors with TouchNet and have confirmed successful gifts are being processed. There was no impact for any other GiveCampus Payment processor.
- resolved Apr 17, 2026, 03:15 PM UTC
This incident has been resolved.