Resolved after 11 days 21 hours, affecting Git Integration for Jira Cloud - Global Region, on September 11, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 11, 2020, 07:15 PM UTC
We've been noticing degraded performance of the application over the past 24 hours or so, impacting indexing of commits as well as viewing data in the app. We are currently investigating this issue to determine root cause.
- investigating Sep 15, 2020, 08:36 PM UTC
We are continuing to investigate the performance issues we've been observing over the past week. We believe the issues are related to loading git tags. Tomorrow (Wednesday, September 16) we will be intermittently disabling showing tags for all users to help isolate the issue.
- monitoring Sep 22, 2020, 04:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2020, 05:06 PM UTC
This incident has been resolved.
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