Git Integration for Jira incident

Degraded performance and intermittent outages

Resolved after 1 day 9 hours, affecting Git Integration for Jira Cloud - Global Region, on August 4, 2022.

monitoring Aug 05, 2022, 02:39 AM UTC

We've deployed some fixes. Everything should be operational again, and CI/CD indexing has been re-enabled as well. We're leaving the status as "Degraded" for the next several hours, while we monitor performance of the app, and ensure no further issues persist.

Started
Aug 04, 2022, 06:19 PM UTC
Resolved
Aug 06, 2022, 03:31 AM UTC
Duration
1d 9h
Detected by Pingoru
Aug 04, 2022, 06:19 PM UTC

Affected components

Git Integration for Jira Cloud - Global Region

Update timeline

  1. identified Aug 04, 2022, 06:19 PM UTC

    For the past ~48 hours we've been experiencing intermittent outages in our "Global", "US", and "EU regions. This has been affecting indexing of repos, as well as responsiveness of the app within Jira. We've identified the culprit, and are working towards a fix. We've temporarily disabled indexing of CI/CD data to stabilize the app. Expect minor issues and/or degraded performance while we work through deploying a fix.

  2. monitoring Aug 05, 2022, 02:39 AM UTC

    We've deployed some fixes. Everything should be operational again, and CI/CD indexing has been re-enabled as well. We're leaving the status as "Degraded" for the next several hours, while we monitor performance of the app, and ensure no further issues persist.

  3. resolved Aug 06, 2022, 03:31 AM UTC

    We've deployed more fixes, and everything seems back to normal

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