Gigs incident

Issue affecting data allowances for a subset of P11 users

Minor Resolved View vendor source →

Gigs experienced a minor incident on August 27, 2026, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 05:28 PM UTC
Resolved
Aug 27, 2026, 08:43 PM UTC
Duration
3h 15m
Detected by Pingoru
Aug 27, 2026, 05:28 PM UTC

Update timeline

  1. investigating Aug 27, 2026, 05:28 PM UTC

    Status: Investigating We are investigating a potential issue that may result in data allowances for a subset of P11 users being incorrectly reduced. Affected components United States (p11) (Degraded performance)

  2. identified Aug 27, 2026, 06:43 PM UTC

    Status: Identified The root cause of the erroneous data reduction has been identified and resolved. We are currently applying mitigation measures to affected subscribers. Affected components United States (p11) (Degraded performance)

  3. resolved Aug 27, 2026, 08:43 PM UTC

    Status: Resolved Resolution measures have been completed for all affected subscribers. Affected components United States (p11) (Operational)