Carrier Degraded Service - Affecting Customers Nationwide (17/11/22)

Update timeline

1. investigating Nov 17, 2022, 09:55 AM UTC

   We are currently aware of a service outage affecting customers traversing one of our partner carrier's network. Date and Time Incident Reported - 17/11/22 Incident Reference - INC0012515 Services Impacted - Degraded Service - Slow upload speeds reports Area / Locations Impacted - National Latest Update - We are working closely with the carrier to ensure normal service is restored as quickly as possible. As soon as we have more information we will provide a further update. We apologise for any inconvenience this may have caused.

2. investigating Nov 17, 2022, 10:51 AM UTC

   Our partner carrier are continuing to investigate the cause of the degraded service. As soon as we have more information a further update will be provided. Apologies for any inconvenience caused.

3. monitoring Nov 17, 2022, 11:11 AM UTC

   Our partner carrier have advised that a fix has now been applied to resolve the performance issue. If you are still experiencing issues that you feel are attributed to this issue please reboot your equipment before contacting [email protected]. Apologies for any inconvenience this may have caused.

4. resolved Nov 18, 2022, 10:04 AM UTC

   We have now Closed this Incident following 24 hours of monitoring and no further issues being identified. Apologies for any inconvenience this may have caused.