Giganet Local - Degraded Service (Salisbury, Basingstoke and Winchester) - 23/11/22

Update timeline

1. investigating Nov 23, 2022, 03:46 PM UTC

   We are currently investigating a backhaul circuit failure between Salisbury and Telehouse North affecting our ELITE (leased line) and broadband services. Giganet has redundant backhaul circuits for service diversity, and as a result, all services have failed over via Basingstoke. We are working closely with our tail partner to ensure normal service is restored as quickly as possible. Date and Time Incident Reported - 23.11.22 / 13:08 Services Impact - Degraded Services Area / Locations Impacted - Salisbury, Basingstoke and Winchester As soon as we have more information we will provide a further update. We apologise for any inconvenience this may have caused.

2. investigating Nov 23, 2022, 05:11 PM UTC

   We are currently investigating a backhaul circuit failure between Salisbury and Telehouse North affecting our ELITE (leased line) and broadband services. Date and Time Incident Reported - 23.11.22 / 13:08 Services Impact - Degraded Services Area / Locations Impacted - Salisbury, Basingstoke and Winchester Previous Update (15:46) - We are working closely with our tail partner to ensure normal service is restored as quickly as possible. Latest Update (17:11) - An engineer has been dispatched to the site to investigate. As soon as we have more information we will provide a further update. We apologise for any inconvenience this may have caused.

3. monitoring Nov 23, 2022, 06:46 PM UTC

   We are currently investigating a backhaul circuit failure between Salisbury and Telehouse North affecting our ELITE (leased line) and broadband services. Date and Time Incident Reported - 23.11.22 / 13:08 Services Impact - Degraded Services Area / Locations Impacted - Salisbury, Basingstoke and Winchester Previous Update (15:46) - We are working closely with our tail partner to ensure normal service is restored as quickly as possible. Previous Update (17:11) - An engineer has been dispatched to the site to investigate. Latest Update (18:46) - Our partner carrier have advised that a fix has now been applied to resolve the performance issue. If you are still experiencing issues that you feel are attributed to this issue please reboot your equipment before contacting [email protected]. Apologies for any inconvenience this may have caused.

4. resolved Nov 24, 2022, 08:10 PM UTC

   We have now Closed this Incident following 24 hours of monitoring and no further issues being identified. Apologies for any inconvenience this may have caused.