Resolved after 16 hours 33 minutes, on April 19, 2023.
All impacted services were restored at 00:51 - 19/04. We have requested the full reason for the outage (RFO) from our partner carrier which will be posted against this incident. We apologise for the inconvenience and if you continue to have issues, please do not hesitate to reach out to us via email at [email protected] or by phone at 0330 333 3006.
Update timeline
- investigating Apr 19, 2023, 12:18 AM UTC
We are currently investigating an outage affecting our broadband services in the Swindon area. Customers with Giganet Full Fibre (FTTP) broadband services may be affected. Date and Time Incident Reported: 18/04/2023 23:05 Incident: INC0013790 Service Impact: Loss of service Further updates will be provided as we learn more. We apologise for any inconvenience this outage causes.
- monitoring Apr 19, 2023, 09:25 AM UTC
All impacted services were restored at 00:51 - 19/04. We have requested the full reason for the outage (RFO) from our partner carrier which will be posted against this incident. We apologise for the inconvenience and if you continue to have issues, please do not hesitate to reach out to us via email at [email protected] or by phone at 0330 333 3006.
- resolved Apr 19, 2023, 04:52 PM UTC
This incident has been resolved.
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