Resolved after 8 hours 9 minutes, on May 18, 2023.
No further issues have been reported following a period of monitoring, therefore this incident has been marked as resolved. We apologise for any inconvenience this outage caused.
Update timeline
- investigating May 18, 2023, 07:46 AM UTC
We are currently experiencing an outage with our order portal and as a result, customers are temporarily unable to run quotes or place orders. Start Time/Date: 18/05/2023 - Approximately 4am. Further updates will be provided as we learn more. We apologise for any inconvenience this outage causes.
- investigating May 18, 2023, 08:28 AM UTC
We are continuing to work on this issue. As soon as we have more information we will provide a further update. We apologise for the inconvenience caused.
- identified May 18, 2023, 09:08 AM UTC
The issue has been identified and our teams are working on a fix. We apologise for the inconvenience caused. Further updates to follow.
- monitoring May 18, 2023, 10:22 AM UTC
A fix has been implemented and we are currently monitoring services. Again, we apologise for any inconvenience this may have caused.
- resolved May 18, 2023, 03:56 PM UTC
No further issues have been reported following a period of monitoring, therefore this incident has been marked as resolved. We apologise for any inconvenience this outage caused.
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