Giganet incident
Service outage - York - Broadband services - 09/06/2023
Resolved after 8 hours 3 minutes, affecting Full Fibre Broadband (via CityFibre access network), on June 9, 2023.
Following a period of monitoring, we can confirm services have remained stable and are no longer at risk. Once we receive the report of this outage (RFO) from our partner carrier, we will post it against this incident. We apologise for any inconvenience this outage may have caused.
Affected components
Update timeline
- investigating Jun 09, 2023, 02:07 PM UTC
We encountered a momentary disruption in our York broadband services, which lasted for approximately 15 minutes. Services are now fully restored, however, as a precautionary measure, services are still deemed at risk until our partner carrier provides us with the all-clear. Start Time: 13:46 Affecting: Full Fibre services Service Impact: Loss of service We apologise for any inconvenience this outage causes.
- investigating Jun 09, 2023, 04:12 PM UTC
Fault was in relation to a planned maintenance that caused unexpected issues with power. Planned work has been halted and power was restored.
- monitoring Jun 09, 2023, 10:11 PM UTC
Following a period of monitoring, we can confirm services have remained stable and are no longer at risk. Once we receive the report of this outage (RFO) from our partner carrier, we will post it against this incident. We apologise for any inconvenience this outage may have caused.
- resolved Jun 09, 2023, 10:11 PM UTC
This incident has been resolved.
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