Giganet incident
Carrier Service Outage - Hosted TelcoSwitch - 29/06/23
Resolved after 7 hours 56 minutes, affecting Giganet DBX - TelcoSwitch, on June 29, 2023.
Following a period of monitoring, we can confirm services have remained stable and are no longer at risk.. We have received confirmation from our partner carrier that the incident has been completely resolved as of 14:15. We apologise for any inconvenience this outage may have caused.
Affected components
Update timeline
- monitoring Jun 29, 2023, 11:40 AM UTC
We encountered a momentary disruption for all customers registered to our Hosted TelcoSwitch Server, which lasted for approximately 25 minutes. Services are now fully restored, however, as a precautionary measure, services are still deemed at risk until our partner carrier provides us with the all-clear. Start Date/Time: 29/06/2023 - 11:50 am Further updates will be provided as we learn more. We apologise for any inconvenience this outage causes.
- monitoring Jun 29, 2023, 01:33 PM UTC
Services are still deemed at risk and we will continue to monitor affected services until our partner carrier provides us with the all-clear. Again, we apologise for any inconvenience this may have caused.
- monitoring Jun 29, 2023, 03:13 PM UTC
No further issues have been reported during our monitoring period. We will continue to monitor affected services until our partner carrier provides us with the all-clear. Apologise for any inconvenience this outage caused.
- resolved Jun 29, 2023, 07:37 PM UTC
Following a period of monitoring, we can confirm services have remained stable and are no longer at risk.. We have received confirmation from our partner carrier that the incident has been completely resolved as of 14:15. We apologise for any inconvenience this outage may have caused.
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