Giganet incident
Carrier Service Outage - Hosted TelcoSwitch - 17/07/23
Resolved after 2 hours 16 minutes, affecting Giganet DBX - TelcoSwitch, on July 17, 2023.
We can confirm services have remained stable and are no longer at risk. We apologise for any inconvenience caused. If you encounter any further issues that you believe are related to this incident, please get in touch with us via email at [email protected] or by phone at 03444 777 600.
Affected components
Update timeline
- investigating Jul 17, 2023, 11:28 AM UTC
We are currently aware of an outage affecting our Hosted TelcoSwitch business customers. Start Date/Time: 17/07/23 - approx. 11:45 am. Affecting: Hosted TelcoSwitch Business Customers. Service Impact: Unable make both inbound and outbound calls. Further updates will be provided as we learn more. We apologise for any inconvenience this outage causes.
- monitoring Jul 17, 2023, 11:40 AM UTC
Our partner carrier has informed us that they've successfully restored all services and monitoring the situation. We will continue to keep you updated as more information becomes available. We apologise for any inconvenience this may have caused.
- monitoring Jul 17, 2023, 11:54 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 17, 2023, 01:45 PM UTC
We can confirm services have remained stable and are no longer at risk. We apologise for any inconvenience caused. If you encounter any further issues that you believe are related to this incident, please get in touch with us via email at [email protected] or by phone at 03444 777 600.
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