Resolved after 8 hours 25 minutes, affecting Carrier - ELITE/IGNITE (Leased line) and Full Fibre Broadband (via CityFibre access network), on September 2, 2023.
Our partner carrier has repaired the damaged fibre and service has now been restored. We apologise for the inconvenience caused.
Affected components
Update timeline
- investigating Sep 02, 2023, 03:24 PM UTC
We are currently aware of an issue which may be impacting our customers connecting to the Dundee exchange. Our partner carrier is currently engaged and investigating.
- identified Sep 02, 2023, 08:11 PM UTC
Our partner carrier has identified damage to the fibre close to the Dundee exchange. They are now working to repair the fault and it is estimated to take between 2-3 hours to complete.
- resolved Sep 02, 2023, 11:49 PM UTC
Our partner carrier has repaired the damaged fibre and service has now been restored. We apologise for the inconvenience caused.
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