Resolved after 1 hour 38 minutes, affecting E-mail and Telephone, on September 29, 2023.
The issue with our ticketing system has now been resolved. Please be patient as we work through the backlog of tickets raised during the outage. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- investigating Sep 29, 2023, 08:32 AM UTC
We are currently investigating an issue where we are unable to log any new customer tickets or action existing ones. There may be a delay in response due to this issue and we are working to resolve it as quickly as possible. We apologise for any inconvenience caused.
- resolved Sep 29, 2023, 10:11 AM UTC
The issue with our ticketing system has now been resolved. Please be patient as we work through the backlog of tickets raised during the outage. We apologise for any inconvenience this has caused.
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