Giganet incident
Customers internet connectivity is down in Scotland region which is impacting 67 customers.
Resolved after 3 hours 9 minutes, affecting Full Fibre Broadband (via CityFibre access network), on May 3, 2024.
We're pleased to confirm that work, to repair the damaged fibre, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We're sorry for any inconvenience caused.
Affected components
Update timeline
- identified May 03, 2024, 01:05 PM UTC
There is an outage on CityFibre network and their internal technical team is currently investigating the issue and no ETR provided.
- resolved May 03, 2024, 04:15 PM UTC
We're pleased to confirm that work, to repair the damaged fibre, has now been completed. Your service should now be fully restored. If you are still offline, please reboot your router. You can do this by turning off the router at the power source, waiting 10 seconds and then turning it back on. Reboot can take up to five minutes. We're sorry for any inconvenience caused.
Your product runs on more than Giganet
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services