Colt Ethernet provisioning

Update timeline

1. identified Aug 20, 2025, 02:09 PM UTC

   We’re currently experiencing a disruption to functionality within Colt Ethernet provisioning, due to a service outage affecting one of our third-party suppliers. Live Colt Ethernet services continue to work as normal. This issue is impacting several operations, including availability checks, new order/cease processing, and inflight order updates. As a result, our team is currently unable to process any new orders/ceases. If you need to log a fault or require any support, please contact the support teams via the BAU process of raising a ticket on the Cloud Market portal . We will update once we have received an update from our third-party supplier.

2. investigating Aug 28, 2025, 09:02 AM UTC

   Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. Colt has now confirmed that the issue is the result of a cyber incident. While Giacom’s systems remain completely unaffected and there is no evidence of Giacom or its reseller partners’ or their end customers’ files and data having been compromised during the incident, we will continue to work with Colt as they follow their cyber incident response protocols. Live Colt Ethernet services are operating normally. However, the incident is impacting several operational areas, including availability checks, new order and cease processing, and updates to inflight orders. As a result, our team is currently unable to process any new orders or ceases. Updates to provision orders currently in flight are delayed as Colt is deploying manual processes until the completion of the cyber incident process. If you need to log a fault or require support, please continue to use the standard BAU process by raising a ticket via the Cloud Market portal. We will provide a further update on Monday, 01st September at 4:00 PM.

3. investigating Sep 01, 2025, 02:45 PM UTC

   Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We continue to work with Colt as they follow their cyber incident response protocols. We will provide a further update on Wednesday, 03rd September at 4:00 PM.

4. investigating Sep 03, 2025, 03:00 PM UTC

   Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We continue to work with Colt as they follow their cyber incident response protocols. We will provide a further update on Thursday, 4th September at 4:00 PM.

5. investigating Sep 04, 2025, 03:33 PM UTC

   Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We continue to work with Colt as they follow their cyber incident response protocols. We will provide a further update on Friday, 5th September at 4:00 PM.

6. investigating Sep 05, 2025, 04:06 PM UTC

   Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We continue to work with Colt as they follow their cyber incident response protocols. We will provide a further update on Monday, 8th September at 4:00 PM.

7. investigating Sep 10, 2025, 04:16 PM UTC

   Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We continue to collaborating with Colt as they implement their cyber incident response protocols. We will reach out directly if we are made aware of any information which affects you. You can find detail of the Colt Incident here - https://www.colt.net/status/ Live Colt Ethernet services are operating normally. However, the incident is impacting several operational areas, including availability checks, new orders, cease processing, and updates to inflight orders. As a result, our team is currently unable to process any new orders, ceases or updates to inflight orders. If you need to log a fault or require support, please continue to use the standard BAU process by raising a ticket via the Cloud Market portal. We will provide a further update on Friday, 12th September at 4:00 PM.

8. investigating Sep 12, 2025, 02:52 PM UTC

   Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We continue to collaborating with Colt as they implement their cyber incident response protocols. We will reach out directly if we are made aware of any information which affects you. You can find detail of the Colt Incident here - https://www.colt.net/status/ Live Colt Ethernet services are operating normally. However, the incident is impacting several operational areas, including availability checks, new orders, cease processing, and updates to inflight orders. As a result, our team is currently unable to process any new orders, ceases or updates to inflight orders. If you need to log a fault or require support, please continue to use the standard BAU process by raising a ticket via the Cloud Market portal. We will provide a further update on Wednesday, 17th September at 4:00 PM.

9. investigating Sep 18, 2025, 01:46 PM UTC

   Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We continue to collaborating with Colt as they implement their cyber incident response protocols. We will reach out directly if we are made aware of any information which affects you. You can find detail of the Colt Incident here - https://www.colt.net/status/ Live Colt Ethernet services are operating normally. However, the incident is impacting several operational areas, including availability checks, new orders, cease processing, and updates to inflight orders. As a result, our team is currently unable to process any new orders, ceases or updates to inflight orders. If you need to log a fault or require support, please continue to use the standard BAU process by raising a ticket via the Cloud Market portal. We will provide a further update on Monday, 22nd September at 4:00 PM.

10. investigating Sep 22, 2025, 02:24 PM UTC

    Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We will contact partners to discuss any in-flight orders they have placed with Colt. We continue to collaborating with Colt as they implement their cyber incident response protocols. We will reach out directly if we are made aware of any information which affects you. You can find detail of the Colt Incident here - https://www.colt.net/status/ Live Colt Ethernet services are operating normally. However, the incident is impacting several operational areas, including availability checks, new orders, cease processing, and updates to inflight orders. As a result, our team is currently unable to process any new orders, ceases or updates to inflight orders. If you need to log a fault or require support, please continue to use the standard BAU process by raising a ticket via the Cloud Market portal. We will provide a further update on Wednesday, 24th September around 4:00 PM.

11. monitoring Sep 30, 2025, 09:40 AM UTC

    Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We will contact partners to discuss any in-flight orders they have placed with Colt. We continue to collaborating with Colt as they implement their cyber incident response protocols. We will reach out directly if we are made aware of any information which affects you. You can find detail of the Colt Incident here - https://www.colt.net/status/ Live Colt Ethernet services are operating normally. However, the incident is impacting several operational areas, including availability checks, new orders, cease processing, and updates to inflight orders. As a result, our team is currently unable to process any new orders, ceases or updates to inflight orders. If you need to log a fault or require support, please continue to use the standard BAU process by raising a ticket via the Cloud Market portal. We will provide a further update on Monday, 06th October 2025.

12. monitoring Oct 07, 2025, 12:28 AM UTC

    Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We will contact partners to discuss any in-flight orders they have placed with Colt. We continue to collaborating with Colt as they implement their cyber incident response protocols. We will reach out directly if we are made aware of any information which affects you. You can find detail of the Colt Incident here - https://www.colt.net/status/ Live Colt Ethernet services are operating normally. However, the incident is impacting several operational areas, including availability checks, new orders, cease processing, and updates to inflight orders. As a result, our team is currently unable to process any new orders, ceases or updates to inflight orders. If you need to log a fault or require support, please continue to use the standard BAU process by raising a ticket via the Cloud Market portal. We will provide a further update on Monday, 13th October 2025.

13. monitoring Oct 09, 2025, 04:19 PM UTC

    Thank you for your continued patience as we work through the ongoing disruption to Colt Ethernet provisioning functionality. We will contact partners to discuss any in-flight orders they have placed with Colt. We continue to collaborate with Colt as they implement their cyber incident response protocols. We will reach out directly if we are made aware of any information which affects you. You can find detail of the Colt Incident here - https://www.colt.net/status/ Live Colt Ethernet services are operating normally. However, the incident is impacting several operational areas, including availability checks, new orders, cease processing, and updates to inflight orders. As a result, our team is currently unable to process any new orders, ceases or updates to inflight orders. If you need to log a fault or require support, please continue to use the standard BAU process by raising a ticket via the Cloud Market portal. We will provide further updates as they are made available to us.