Salesforce Sharing Rules Update
Affected: Data Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar SchedulingMobile
Geopointe Outage History
Geopointe is up right nowGeopointe had 5 outages in the last 2 years totaling 79h 30m of downtime — averaging 0.2 incidents per month.
There were 5 Geopointe outages since October 20, 2025 totaling 79h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent Issue with Loading Shapes
Affected: Assignment PlansShapes
Timeline · 2 updates
- investigating Feb 25, 2026, 03:47 AM UTC
We are currently investigating an intermittent issue where some shapes are not loading for some customers.
- resolved Feb 25, 2026, 05:20 PM UTC
This incident has been resolved.
Geopointe API Performance Issues
Affected: Assignment PlansThe GeocoderData Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar SchedulingShapes
Timeline · 4 updates
- investigating Jan 19, 2026, 10:58 PM UTC
We are aware of an issue with the Geopointe API that is impacting performance by causing slower response times and intermittent failures for some users.
- identified Jan 19, 2026, 11:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 19, 2026, 11:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 12:08 AM UTC
This incident has been resolved.
Cloudflare Outage - Geopointe API Impacted
Affected: Route PlannerThe GeocoderTerritory Planner ConnectorData Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar Scheduling
Timeline · 6 updates
- identified Nov 18, 2025, 01:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- identified Nov 18, 2025, 04:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 06:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 06:01 PM UTC
This incident has been resolved.
Some services may be impacted by the AWS Outage
Affected: Route PlannerAssignment PlansThe Geocoder
Timeline · 2 updates
- monitoring Oct 20, 2025, 01:53 PM UTC
We have identified issues with the Geocoder, High Performance Assignment Plans, and Insights features within Geopointe, all as a result of the ongoing AWS Outage. We will continue to monitor the situation.
- resolved Oct 21, 2025, 12:12 AM UTC
This incident has been resolved.